PRIVACY POLICY

1. Information We Collect

a. Information You Provide Directly

When you contact us or use our services, we may collect the following personal information:

• Full name

• Phone number

• Email address

• Service address

• Billing and payment details

• Any other information voluntarily provided by you (e.g., through a contact form or quote request)

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent

• Date and time of access

• Device type
  This information may be collected via cookies and other tracking technologies to enhance site performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and schedule exterior cleaning services

• To send quotes, invoices, and service confirmations

• To process payments securely

• To respond to inquiries and provide customer support

• To improve our services and website functionality

• To send service reminders, updates, or limited marketing communications (only with your consent)

• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties, including:

• Payment processors (e.g., Square, Stripe)

• Scheduling and customer relationship management tools

• Marketing platforms (only if you've opted in)

• Legal or government authorities, when required by law

• In the event of a merger or business sale, your information may be transferred accordingly

4. Data Security

Defcon Exterior Service LLC uses reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access and review your personal data

• Request corrections or updates

• Request data deletion (where applicable)

• Opt out of marketing emails at any time

To make a request, please contact us using the details below.

6. Cookies and Website Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve our website. You can control or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Defcon Exterior Service LLC
10151 DeerWood blvd Building 200, Suite 250
Email: Defconexteriorservices@gmail.com
Phone: (904)434-9728